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Returns & Exchanges

returns


The Sound Parcel understands that purchasing gear can be a big commitment.  For this reason, we encourage our customers to rent gear and try it out first. In the event that you wish to return a purchased item, here's what you need to know.

E-mail support@thesoundparcel.co to initiate returns and exchanges. 

New Items

You have two weeks to return new items for a full refund in the form of store credit. Buyer pays return shipping costs. Items must be returned in the same condition as when first shipped.

  • The Sound Parcel reserves the right to refuse any returned item if it is not in the same condition as it was sold.
  • We will charge a $14.95 fee to recoup the initial outbound shipping costs.

Used and Vintage Items

You have two weeks to return used and vintage gear.  You will be charged a rental fee for the time period you had the equipment. The balance of the original purchase price will be issued to you in the form of a store credit.  

  • The Sound Parcel reserves the right to refuse any returned item if it is not in the same condition as it was sold.
  • In addition to the rental fee, we will charge a $14.95 fee to recoup the initial outbound shipping costs.