The Sound Parcel understands that purchasing gear can be a big commitment. For this reason, we encourage our customers to rent gear and try it out first. In the event that you wish to return a purchased item, here's what you need to know.
E-mail firstname.lastname@example.org to initiate returns and exchanges.
You have two weeks to return new items for a full refund in the form of store credit. Buyer pays return shipping costs. Items must be returned in the same condition as when first shipped.
You have two weeks to return used and vintage gear. You will be charged a rental fee for the time period you had the equipment. The balance of the original purchase price will be issued to you in the form of a store credit.
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